Privacy Policy

1. Introduction

Welcome to Lazzat e Khas ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lazzatekhas.store or contact us through any channel, including WhatsApp, phone, or email.

By using our website or providing us with your information, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

We may collect the following types of information when you interact with us:

2.1 Personal Information You Provide

• Contact Details: Full name, phone number, email address, and shipping address when you place an order or submit an inquiry.
• Order Information: Products ordered, delivery preferences, and any special instructions you provide.
• Communication Records: Messages sent via WhatsApp, contact forms, email, or phone calls.
• Feedback & Reviews: Any feedback, testimonials, or reviews you choose to share with us.

2.2 Information Collected Automatically

• Website Usage Data: Pages visited, time spent on pages, browser type, device information, and IP address (collected through standard web analytics).
• Cookies: Small data files stored on your device to improve your browsing experience. You can disable cookies in your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and deliver your orders, confirm payments, and provide order updates.
• Customer Support: To respond to your inquiries, questions, and requests via WhatsApp, phone, or email.
• Service Improvement: To understand how our website is used and improve our products, services, and user experience.
• Marketing & Promotions: With your consent, we may send you updates about new products, special offers, or promotions. You can opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party partners who assist us in operating our website, processing payments, or delivering orders (e.g., courier services). These partners are contractually obligated to protect your data.
• Legal Obligations: If required by law, court order, or governmental regulation, we may disclose your information to comply with legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Order records and transaction data: Retained for accounting and legal compliance (typically 5–7 years as required by Pakistani law).
• Customer inquiries and messages: Retained for up to 2 years to provide ongoing support.
• Website analytics data: Retained in anonymized form for up to 26 months.

Once the retention period expires, your data is securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL encryption for data transmission on our website.
• Restricted access to personal data — only authorized team members who need the information to perform their duties can access it.
• Regular review of our data collection, storage, and processing practices.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Objection: Object to the processing of your personal data for direct marketing purposes.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your information.

To exercise any of these rights, please contact us using the details provided in Section 9 below. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites or services (such as social media platforms or payment gateways). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party services you interact with. We are not responsible for the privacy practices or content of such external sites.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If we make material changes to this policy, we will notify you by posting a prominent notice on our website or by sending you a direct notification via WhatsApp or email, where appropriate.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Punjab, Pakistan.